Palmer Blog

September 26, 2011

Can big business lack flexibility and get away with it?

Things have been crazy here the last couple of months. I find as you ramp up to handle increased activity, you become more efficient and make quicker and mostly better decisions. We fell a bit behind, so we hired additional staff and worked longer hours to get caught up. When you’re geared up to produce, meet deadline after deadline and you run into suppliers that barricade that journey, it can be very frustrating. I’ve written before […]
August 24, 2011

What did the recession teach you?

I’ve heard the odd person allude to a possible double dip in the economy but for the most part (as mentioned before) it looks like the worst is behind us. In discussions with our carrier customers, most have followed a cost cutting protocol, regardless of the size, scope and nature of their business. Still, if we look at Ontario vs. Western Canada, it appears carriers can raise rates in the west, while the shippers still carry […]
July 26, 2011

Why is blogging good for the soul and your web rankings?

We have been blogging on a regular basis since early 2010. Based on the positive results to our web rankings and the soft touch it creates with customers and prospects, we plan to continue. Recently, we have brokered out our pen to help customers get in the groove with their own blogs. We use an interview process to guide clients through their first blogs. It’s their story and our pen initially. Our intent is to […]
July 19, 2011

Do you fully understand the latest transportation industry lingo?

Well, I for one thought I had heard it all. From “dolly converters” to “body jobs”, where we specialize in the industry, we have a pretty good vocabulary as it relates to the world of trucking. I came across a new one the other day though, “Non-asset freight pimp”. Let’s face it; freight brokers still have a bad rap. Maybe it’s jealousy because the broker doesn’t have to  make the heavy investment into their business that carriers do. […]
June 22, 2011

What did we do before Tim Horton’s?

As I went through the busy drive-through at Sherway Gardens this morning, I marvelled at what a success this franchise based business has become. I tried to remember the first time I went to Tim Horton’s and couldn’t. Can you? I did some quick research and discovered the chain has been around since 1964. The first franchise opened in Hamilton, Ontario. Along with their brand of coffee, their unique offering was the apple fritter and dutchie. They […]
June 16, 2011

Are you missing sales opportunities on the web? Here are 10 common mistakes to avoid!

I had a client meeting that took the whole morning and I stopped off at a local fish and chip place for lunch. It was a small spot and a pretty casual atmosphere. A well dressed chap, in his mid-forties, came in and I noticed he was wearing a tie clip. I can’t remember the last time I wore one or even saw somebody with one on. I passed that comment on to him and […]
June 7, 2011

Engaging your audience

I have mentioned in previous blogs, that I was a full time musician in my twenties and after a long time away, got back into it about a year ago. I have a house gig at Nattie’s in Port Credit every Saturday from 2- 6 PM with my band www.treeoh.com. Sorry, couldn’t help but put in a little plug.  The reason I’m referencing this, is I had a little reboot on what’s really important to […]
June 1, 2011

Tell me what I’m doing wrong

At the recent Transportation Workshop (Hosted by Dan Goodwill & Associates and Motortruck Fleet Executive) we, along with the other participants couldn’t get enough from the two shipper panels featured there. When it came to the topic of rate increases, the shippers were all singing the same tune. Somewhat paraphrased the comments were, “Don’t come to me with a rate increase. Come to me as a partner, who can work with me to cut my […]
May 25, 2011

The cherry on the ice cream sundae

Excellence is about the details, regardless of the business you’re in. I mentioned in a previous blog post about the introduction of Tim Horton’s “hello my name is… campaign”. When I was in the U.S. last month, I went to a Target store and they had a help button in the bicycle department that had a message something like “if you need assistance press this button and a representative will be here in 30 seconds to […]